Terms of Service — Creativ-Flow
Last updated: 22 September 2026
These terms are the agreement between you and Creativ-Flow Ltd for your use of the apps we publish. Default terms apply to all our apps; apps with their own accounts, payments or programmes have additional terms listed below.
Default terms (apply to all our apps)
Our apps are provided "as is". You may use them for personal, non-commercial purposes. We may update or discontinue any app at any time. To the extent permitted by law, we are not liable for any loss arising from your use of an app. Nothing here limits liability for death, personal injury, or fraud, or affects your statutory rights as a consumer. These terms are governed by the law of England and Wales.
CreativFlow (content planner — web and iOS)
CreativFlow is an account-based service, so the following additional terms apply when you create a CreativFlow account.
Your CreativFlow account
You must be at least 13 years old and give an accurate email address. You are responsible for activity under your account and for keeping your sign-in details secure. One account is for one person; do not share credentials.
Trial and plans
New accounts get 14 days of full Pro access — unlimited videos, unlimited scheduling and 100 AI credits per month — with no card required. When the 14 days end, your account moves to the Free plan unless you subscribe.
The Free plan includes 10 AI credits per month, up to 5 active videos and a 7-day scheduling horizon. Content created during the trial is never deleted when you downgrade; it simply becomes read-only beyond those limits until you subscribe again.
Subscriptions and payment
- On the web: £10 per month or £100 per year, billed through Stripe.
- On iOS: the equivalent App Store subscription, billed to your Apple ID.
Subscriptions renew automatically at the end of each period until cancelled. Prices are in pounds sterling and include VAT where applicable. If we change prices we will tell you before your next renewal.
Cancelling and refunds
Cancel a web subscription at any time from the billing portal in the app; you keep Pro access until the end of the period you have paid for. Cancel an iOS subscription in your Apple ID subscription settings — we cannot cancel it for you.
Refunds for App Store purchases are handled entirely by Apple under its own policy. For web subscriptions, contact darren@creativ-flow.com and we will deal with reasonable requests fairly.
Your content and AI output
Everything you write in CreativFlow — scripts, descriptions, ideas, notes, attachments — stays yours. We claim no ownership and no licence to publish, sell or train on it. We only process it to run the service for you, including sending it to our AI provider when you use an AI feature.
AI features produce suggestions, not facts. Transcriptions can contain errors and generated titles, hooks or cleaned-up scripts may be inaccurate or resemble existing work. Review anything before you publish it — you are responsible for what you publish.
Referral programme
Participation requires accepting the referral terms shown in the app. Commission is 20% of a qualifying payment made by someone who signed up through your link, and is held for 30 days before becoming payable to allow for refunds and chargebacks. Self-referrals, fake accounts, paid search on our brand name, and misrepresenting CreativFlow are not permitted and forfeit any commission.
Closing your account
You can delete your CreativFlow account yourself at any time from Settings inside the app, or by emailing darren@creativ-flow.com. We may close an account that has breached these terms, and will refund any unused paid period unless the breach was deliberate.
Contact
Questions about these terms or any of our apps: darren@creativ-flow.com
Questions about this page? Email darren@creativ-flow.com.